Data Protection Notice
We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us in the event you have a complaint.
Data protection policy of Robert Bosch Middle East FZE
Robert Bosch Middle East FZE (hereinafter referred to as “Bosch”, “We” or “Us”) appreciates your visit to our websites and mobile applications (together also “online offer”) and also your interest in our company and our products.
1. Bosch respects your private sphere
The protection of your private sphere during the processing of personal data as well as the security of all business data is a major concern for us that we take into consideration in our business processes. We process personal data, collected during your visit to our online offers confidentially and only in accordance with the legal directives.
Data protection and information security are an integral part of our corporate policy.
2. Responsible authority and contact
Responsible for the processing of your data is:
Robert Bosch Middle East FZE
DAFZA, West Wing 5A
Office 701, P.O. Box 54307
Dubai, United Arab Emirates
Telephone: +971 4 2123300
For suggestions and complaints with regard to the processing of your personal data we suggest to contact our Officer for data protection:
Officer for Data Protection
Information security and data protection Robert Bosch Middle East
DAFZA, West Wing 5A
Office 701, P.O. Box 54307
Dubai, United Arab Emirates
Mail to: RBTR.DSO@tr.bosch.com
To notify data protection incidents please use the following link: https://www.bkms-system.net/bkwebanon/report/clientInfo?cin=18rbds19&language=eng
3. Processing of personal data
3.1 Processed data categories
Communication data (e.g. name, telephone number, e-mail address, address, IP address) are processed.
3.2 Processing principles
Personal data are all the information which relate to an identified or identifiable natural person, for example, names, addresses, telephone numbers or e-mail addresses which are the expression of the identity of a person.
We process personal data only when there is a statutory legal basis for doing so or if you have given us your consent, e.g. in the scope of a registration.
3.3 Processing purposes and legal grounds
Our delegated service providers and we process your personal data for the following objectives:
3.3.1 Provision of this online offer
Legal basis: Predominantly, justified interest in direct marketing on our part, as long as this is carried out in compliance with data protection regulations and competition law regulations
3.3.2 In reply to user inquiries in the framework of a contact form
Legal basis: Predominantly, justified interest in direct marketing on our part and in the enhancement of our products and services, as long as this is carried out in compliance with data protection regulations and competition law regulations resp. contractual performance resp. consent
3.3.3 Determination of malfunctions and for safety reasons
Legal basis: Fulfilment of our legal obligations in the field of data security and predominantly, justified interest in the rectification of malfunctions and the security of our offers.
3.3.4 Our own and third party advertising as well as market research and reach measurement in accordance with the legally permissible extent resp. consent-based
Legal basis: Consent or predominantly, justified interest in direct marketing on our part, as long as this is carried out in compliance with data protection regulations and competition law regulations.
3.3.5 Safeguarding and defending our rights
Legal basis: Justified interest on our part in the assertion and defense of our rights.
3.4 Log files
Whenever you use the Internet, specific information will be automatically transmitted from your Internet browser and stored by us in so-called log files.
We save the log files for the determination of malfunction and for safety reasons (e.g. for the investigation of attempted attacks) for a short period and delete them afterwards. If a further retention of log files is required for evidence purposes, these will be exempted from deletion until the final clarification of the respective incident and can be handed over to investigating authorities in individual cases.
Log files are (without or without the complete IP address) under the prerequisites of section 3.3.4 “Our own and third party advertising as well as market research and reach measurement in accordance with the legally permissible extent resp. consent-based” also used for analytical purposes.
The following information, in particular, is stored in the log files:
- IP address (Internet protocol address) of the end device from which the online offer is accessed;
- Internet address of the website from where the online offer has been accessed (so-called origin or referrer URL);
- Name of the service provider through which access to the online offer is achieved;
- Name of the retrieved files or information;
- Date and time as well as duration of the access;
- Transferred data volume;
- Operating system and information on the Internet browser used, including add-ons (e.g. for the flash player);
- http status code (e.g. “Inquiry successful” or “Requested file not found”).
3.5 Transfer of data
3.5.1 Transfer of data to other responsible parties
We will principally only transfer your personal data to other responsible parties insofar as if this is necessary for the contract performance, we or the third party has a predominantly justified interest in the transfer or if you have given your consent. You will find details concerning the legal bases in section “Processing purposes and legal bases” (see no. 3.3). Third parties can also be other companies in the Bosch Group. It will be explained in this data protection policy if data are transferred on the basis of a predominantly justified concern.
Moreover, data can also be transferred to other responsible parties, insofar as we are obligated to do this on the basis of statutory regulations or due to enforceable official or judicial order.
3.5.2 Transfer of data to service providers
We assign tasks such as marketing services, programming, data hosting and hotline services to external service providers. We have selected these service providers with utmost care and monitor them on a regular basis, in particular with regard to their diligent handling and protection of the data stored by them. All providers are bound to confidentiality and adherence to the legal specifications by us. Service providers can also be other companies in the Bosch Group.
3.5.3 Transfer to recipients outside the EEA
We can also transfer personal data to recipients with headquarters outside the EEA in so-called non-member countries. In this case, we ensure before transfer that the recipient either possesses an appropriate standard of data protection (e.g. on the basis of an adequacy decision of the EU Commission for the relevant country or the agreement of so-called EU standard contractual causes of the European Union with the recipient) or if you have consented to the transfer.
You can obtain an overview of the recipients in non-member countries and a copy of the concrete agreed regulations to guarantee the appropriate standard of data protection from us. Please use the information contained in section “Responsible authority and contact” (see no. 2).
3.6 Duration of storage; retention periods
On principle, we store your data for as long as it takes for the provision of our online offer and the associated services or when we have a justified interest in further storage (e.g. after the fulfilment of a contract, we could still have a justified interest in postal marketing). In all other cases, we will delete your personal data with the exception of such data that we are obliged to retain for the fulfilment of legal obligations (e.g. as a result of fiscal and commercial retention periods, we are obliged to retain documents such as contracts and invoices for a specific period of time).
4. Usage of cookies
In the context of our online service, cookies and tracking mechanisms may be used. Cookies are small text files that may be stored on your device when visiting our online service. Tracking is possible using different technologies. In particular, we process information using pixel technology and/or during log file analysis.
We distinguish between cookies that are mandatorily required for the technical functions of the online service and such cookies and tracking mechanisms that are not mandatorily required for the technical function of the online service.
It is generally possible to use the online service without any cookies that serve non-technical purposes.
4.1.1 Technically required cookies
By technically required cookies we mean cookies without those the technical provision of the online service cannot be ensured. These include e.g. cookies that store data to ensure smooth reproduction of video or audio footage.
Such cookies will be deleted when you leave the website.
4.1.2 Cookies and tracking mechanisms that are technically not required
We only use such cookies and tracking mechanisms if you have given us your prior consent in each case. We distinguish between two sub-categories with regard to these cookies and tracking mechanisms.
4.2 Convenience cookies
These cookies facilitate operation and thus allow you to browse our online service more comfortably; e.g. your language settings may be included in these cookies.
Our online service does not use comfort cookies.