Data Protection Notice

1. General Information

1.1 Controller

We, Robert Bosch GmBh, are responsible for processing your personal data on this website.

Our contact details are as follows:

Robert Bosch GmbH
Auf der Breit 4
76227 Karlsruhe
Germany
E-mail: dpo.me@bosch.com

1.2 Categories of Personal Data

Personal data (e.g. name, surname, telephone number, e-mail address, address, vehicIe identification number, IP address) are processed.

1.3 Duration of storage, retention periods

We store your data for as long as is necessary to provide our website and the associates services for as long as we have a legitimate interest in continuing to store your data. In all other cases, we delete your personal data except for such data that we are obliged to store in order to fulfill legal obligations (e.g., we are obliged to retain documents such as contracts and invoices for a certain period due to retention periods under applicable law).

1.4 Data Transfer to other Controllers

In general, your personal data will only be transferred to other controllers if this is necessary for the fulfillment of a contract, if we or the third party have a legitimate interest in the transfer, or if you have given your consent. For details on the legal basis and recipients or categories of recipients, please refer to the section Processing purposes and legal bases.

Additionally, data may be transferred to other controllers if we are obliged to do by law or enforceable official or court order.

1.5 Data Transfer to Service Providers

We involve external service providers with tasks such as sales and marketing services, contract management, payment handling, programming, data hosting and hotline services. We have carefully selected these service providers and monitor them regularly, in particular their careful handling and safeguarding of the data stored with them. All service providers are obliged to maintain confidentiality and to comply with the statutory provisions. Service providers may also be other Bosch Group companies.

1.6 Transfer to recipients outside UAE

We may transfer personal data to recipients located outside UAE into third countries. In such cases, we ensure before the transfer that either the data recipient provides an adequate level of data protection or that your consent to the transfer has been obtained.

By agreeing to this Data Protection Notice, you consent to your personal data to be transferred and transmitted (including across international borders and outside your country of residence), for processing, storage, and use of the data including data collected while accessing and using the platform with Bosch group entities. Your Data may be shared and/or transferred by the Bosch Group with third parties, including but not limited to service providers and sub processors.

1.7 Personal data origin

The source of collection of the personal data is: https://www.boschcarservice.com/ae/en/

2. Processing purposes and legal bases

Personal data are all the information which relate to an identified or identifiable natural person, for example, names, addresses, telephone numbers or e-mail addresses, vehicle identification number which are the expression of the identity of a person.

We process personal data only when there is a statutory legal basis for doing so or if you have given us your consent, for the purposes of processing as mentioned herein:

2.1 Provision of BCS website services

We shall process your personal data to enable provision of services by BCS on this website. Your data shall be processed for providing customer support in respect of the services provided through the website.

The Legal Basis for processing your data shall be your consent. You shall have the right to withdraw as mentioned in 14.6 of this notice.

2.2 In reply to user inquiries in the framework of a contact form

Legal basis: Consent of the data subject. You shall have the right to withdraw as mentioned in 14.6 of this notice.

2.3 Provision of this website

If you use our website solely for information purposes, that is, without registering or otherwise sending us information, we process your personal data to provide this website based on our legitimate interest to present us and to ensure stability and security. 

2.4 Determination of malfunctions and for safety reasons

Legal basis: Fulfilment of our legal obligations in the field of data security and predominantly, justified interest in the rectification of malfunctions and the security of our offers.

2.5 Safeguarding and defending our rights

Legal basis: Justified interest on our part in the assertion and defense of our rights.

3. Registration

If you wish to use services that require registration as part of a contract, we will collect your personal data to conclude and fulfill the contract , e.g. first name, last name , email address and other applicable data.

4. Contact Form.

You can contact us via a provided contact form. We store and use data entered in contact forms, such as email, address and telephone number, to communicate with you. We process your personal data with your consent for customer support and to improve our products and services.

5. Security and Protection of Rights

We may also process your personal data to investigate service disruptions and for security reasons to comply with our legal obligations in the area of data security, as well as on the basis of our legitimate interest in the elimination of service disruptions and the security of our offers. 

We may process your personal data to protect and defend our rights. This purpose also constitutes under our legal obligation.

6. Log files

Every time you use the internet, certain information is automatically transmitted by your internet browser and stored in log files.

Log files are stored by us for the purpose of investigating service disruptions and for security reasons (e.g., to clarify attempted attacks) for a period of 90 days. Log files whose further storage is necessary for the purpose of evidence are exempt from deletion until the final clarification of the respective incident and may be passed on to investigative authorities in individual cases. 

The following information is stored in the log files:

• IP address (internet protocol address) of the end device from which our website is accessed;
• Internet address of the website from which our website was accessed (origin or referrer URL);
• Name of the service provider used to access the website;
• Name of the files or information retrieved;
• Date and time as well as duration of the retrieval;
• amount of data transferred;
• Operating system and information on the Internet browser used, including installed add-ons (e.g., for Flash Player);
• http status code (e.g., "request successful" or "requested file not found").

7. Captcha

When accessing our website, additional personal data is processed in order to prevent non-human and automated input by means of a captcha solution. Data categories processed in this context are: technical connection data of the server access (IP address, date, time, requested page, browser information) and data about the use of the website as well as the logging of clicks on individual elements.

8. Usage of cookies

In the course of providing our website, cookies and other technologies may be used that either store information on your terminal equipment or gain access to information stored on your terminal equipment.

Cookies are small text files that can be stored on your end device when you visit a website.

The use of our website is generally possible without cookies that are not technically necessary.

8.1 Technically necessary cookies

By technically necessary cookies, we mean cookies without which the technical provision of the website cannot be guaranteed. This includes, for example cookies that store data in order to ensure the interference-free playback of video or audio content.

These cookies are deleted at the end of your visit.

8.2 Technically not necessary cookies

We only use technically not necessary cookies and tracking mechanism if you have given us your prior consent.

The only exception to this is the cookie that stores the current status of your privacy settings (selection cookie).

8.3 Third party Tool

We use third-party tools to integrate technically not necessary cookies and mechanisms. These tools ensure that technically not necessary cookies and mechanisms are only set with your consent.

We use the following tools:

8.3.1 Google Tag Manager

Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Function: Management of website tags via an interface, integration of program codes on our websites

8.3.2 Tealium

Provider: Tealium Inc., 11095 Torreyana Road San Diego, CA 92121
Function: Management of website tags via an interface, integration of program codes on our websites

8.3.3 Google Analytics

Provider: Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
Function: Analysis of user behavior (page retrievals, number of visitors and visits, downloads), creation of pseudonymous user profiles based on cross-device information of logged-in Google users (cross-device tracking), enrichment of pseudonymous user data with target group-specific information provided by Google, retargeting, UX testing, conversion tracking and retargeting in conjunction with Google Ads

8.3.4 New Relic Browser

Provider: New Relic, Inc., 188 Spear Street #1200, San Francisco, CA 94105, USA
Function: For the purpose of tracking user experience and troubleshooting customer issues or complaints, the transfer of your personal data to the above controller is required.

8.4 Convenience

Cookies and mechanisms, which are assigned to this category, facilitate the operation and thus enable a more comfortable surfing on our website. E.g. your language setting can be stored in these cookies.

8.5 Marketing cookies and tracking mechanisms

The use of marketing cookies and tracking mechanisms such as web beacons enables us to show you personalized offers based on an analysis of your interests and usage behavior.

Below we explain which mechanisms and providers we use on this website.

8.6 Analysis

We use analysis tools to improve our products and services. We measure, for example, the number of page views or your behavior on our website. This may also include the evaluation of log files.

8.7 Conversion Tracking

Our conversion tracking partners place a cookie on your computer ("conversion cookie") if you have reached our website via an advertisement of the respective partner. 

If you visit certain websites of ours, we and the respective conversion-tracking provider can recognize that a certain user clicked on the ad and was thus redirected to our site. This may also take place across devices.

The information collected using the conversion cookie is used to create conversion statistics and to record the total number of users who clicked on the relevant ad and were redirected to a page tagged with a conversion tracking tag.

8.8 Retargeting

Retargeting tools use advertising cookies or third-party advertising cookies, web beacons (invisible graphics also known as pixels or tracking pixels), or similar technologies to create user profiles. 

These are used for interest-based advertising and to control the frequency with which the user sees certain ads.

8.9 Overview of the cookies we use

You will find an overview of the marketing tools and cookies we use in this section.

Cookie name: bosch-privacy-settings-v2
Storage period: This cookie will be stored for a maximum of 12 months or until you revoke your consent to the use of cookies.
Function: Remembers your consent to the use of cookies for this website.

Cookie name: privacy-social
Storage period: This cookie will be stored for 60 days max. or until you change your cookie settings.
Function: Remembers your social media settings.

Cookie name: geoservice
Storage period: This cookie will be stored for 10 days max. or until you change your cookie settings.
Function: Remembers your selection of region and country.

Name: Google Analytics
Provider: Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
Function: Analysis of user behavior (page retrievals, number of visitors and visits, downloads), creation of pseudonymous user profiles based on cross-device information of logged-in Google users (cross-device tracking), enrichment of pseudonymous user data with target group-specific information provided by Google, retargeting, UX testing, conversion tracking and retargeting in conjunction with Google Ads

Name: New Relic Browser
Provider: New Relic, Inc., 188 Spear Street #1200, San Francisco, CA 94105, USA
Function: For the purpose of tracking user experience and troubleshooting customer issues or complaints, the transfer of your personal data to the above controller is required.

Cookie name: ACOOKIE
Storage period: This cookie will be stored for 731 days max. or until you change your cookie settings.
Function: Anonymization of user data. This cookie is set by the statistics server (statse.webtrendslive.com) which is operated by Webtrends in the United States of America.

Cookie name: WT_FPC
Storage period: The cookie is stored on your computer for a maximum of 12 months or until you change your cookie settings.
Function: Anonymization of user data.

Cookie name: e_c_s
Storage period: Session cookies exist only during your visit of our website. The visit ends when the browser window or the browser is closed.
Function: This cookie contains information regarding your use of the website, e.g. referrer, first page visited. The information is sent anonymized to the statistics server (statse.webtrendslive.com) which is operated by Webtrends in the United States of America.

Cookie name: e_c_l
Storage period: The cookie will be saved for a maximum of 12 months or until you change your cookie settings.
Function: The cookie contains information on your usage of this website. In the statistics setting, they will be saved to the cookie and updated during repeat visits. The information is sent anonymized to the statistics server (statse.webtrendslive.com) which is operated by Webtrends in the United States of America.

9. Managing cookies and tracking mechanisms

In the browser and/or in our Privacy settings, you can manage your cookie and tracking mechanism settings.

Please note: The settings you make each apply only to the browser you are using.

9.1 Switch off all cookies

If you would like to disable all cookies, please go to your browser settings and disable the setting of cookies. Please note that this may affect the functionality of this website. 

10. External Services (APIs)

10.1 Google Maps

This page uses the map service Google Maps via an API. The provider is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

For the use of the functions of Google Maps it is necessary to store your IP address. This information is usually transmitted to a server of Google LLC in the USA and saved there. The provider of this page does not have any influence on this transmission of data.

The use of Google Maps is in the interest of an appealing presentation of our online offers and an easy retrievability of the places listed by us on the website. This represents a predominant legitimate interest on our part within the meaning of article 6 section 1 lit. f GDPR.

Please see the privacy policy of Google for more information on the handling of user data: https://www.google.de/intl/de/policies/privacy/.

10.2 Google reCAPTCHA

In certain cases, we use the reCAPTCHA service of the company Google LLC to ensure appropriate data security for the use of contact forms. This serves above all for the differentiation of whether the input has been made by a natural person or fraudulently by machine or automated processing. This represents a predominant legitimate interest on our part within the meaning of article 6 section 1 lit. f GDPR. The service includes the sending of the IP address and if necessary other data required by Google for the reCAPTCHA service to Google. The deviating data protection regulations of Google LLC are applicable for this purpose.

Further information about the privacy policy of Google LLC are available at: https://www.google.com/intl/de/policies/privacy/.

10.3 Google web fonts

This site uses so-called web fonts of the provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA for the uniform display of fonts. When you access a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose, the browser you are using has to connect to the servers of Google. This informs Google that our website was accessed via your IP address. The use of Google web fonts is in the interest of a uniform and appealing presentation of our online offers. This represents a predominant legitimate interest on our part within the meaning of article 6 section 1 lit. f GDPR.

Your computer will use a standard font if your browser does not support web fonts.

For more information about Google web fonts please see https://developers.google.com/fonts/faq and the privacy policy of Google: https://www.google.de/intl/de/policies/privacy/.

10.4 Content Delivery Network of Akamai

In order to optimize the loading times of this website, we use a so-called "Content Delivery Network" (CDN), offered by Akamai Technologies, Inc., 150 Broadway, Cambridge, MA 02142, USA. This represents a predominant legitimate interest within the meaning of article 6 section 1 lit. f GDPR.

Akamai Technologies, Inc. is certified under the Privacy Shield agreement, providing a guarantee to comply with the European data protection law.

The deviating data protection regulations of Akamai Technologies, Inc. are applicable for this purpose.

Further information about the privacy policy of Akamai Technologies. Inc. are available here https://www.akamai.com/de/de/privacy-policies/.

11. YouTube

This online offer uses the video platform YouTube, which is provided by YouTube, LLC, 901 Cherry Ave. San Bruno, CA 94066, USA (“YouTube”). YouTube is a platform which allows the playback of audio and video files.

If you access a corresponding page of our offer, the embedded YouTube player will establish a connection to YouTube so that the video or audio file can be transmitted and played. In the process, data are also transmitted to YouTube as the responsible body. We are not responsible for the processing of this data by YouTube.

Further information concerning the extent and purpose of the collected data, on the further processing and utilization of your data by YouTube, on your rights and on your selectable data protection options can be found in the privacy policy of YouTube.

12. Obligation to provide personal data

You must provide those personal data that are required for the establishment and implementation of a business relationship and for the fulfillment of the associated contractual obligations or for the processing of which we are legally obligated. 

We mark such personal data in the respective forms or functions with an *.

Please note that without the provision of such personal data, we will not be able to enter into or perform a contract with you. In this case, certain services (see "Processing purposes and legal basis") cannot be used.

13. Your rights

To enforce your rights, please use the details provided in the Contact section. In doing so, please ensure that an unambiguous identification of your person is possible.

13.1 Right to information and access

You have the right to obtain confirmation from us about whether or notyour personal data is being processed, and, if this is the case, access to your personal data.

13.2 Right to correction and deletion 

You have the right to obtain the rectification of inaccurate personal data. As far as statutory requirements are fulfilled, you have the right to obtain the completion or deletion of your data.

This does not apply to data which is necessary for billing or accounting purposes, or which is subject to a statutory retention period. If access to such data is not required, however, its processing is restricted (see the following).

13.3 Restriction of processing

As far as statutory requirements are fulfilled you have the right to demand for restriction of the processing of your data.

13.4 Data portability

As far as statutory requirements are fulfilled you may request to receive data that you have provided to us in a structured, commonly used and machine-readable format or – if technically feasible –that we transfer those data to a third party.

13.5 Objection to direct marketing

Additionally, you may object to the processing of your personal data for direct marketing purposes at any time. Please take into account that due to organizational reasons, there might be an overlap between your objection and the usage of your data within the scope of a campaign which is already running.

13.6 Objection to data processing

In addition, you have the right to object to the processing of your personal data at any time. We will then terminate the processing of your data, unless we demonstrate compelling legitimate grounds according to legal requirements which override your rights.

13.7 Withdrawal of consent

In case you consented to the processing of your data, you have the right to revoke this consent at any time with effect for the future. The lawfulness of data processing prior to your withdrawal remains unchanged.

13.8 Right to lodge complaint with supervisory authority

You have the right to lodge a complaint with a supervisory authority. You can appeal to the supervisory authority, which is responsible for your place of residence or your state of residency or to the supervisory authority responsible for us.

14. Children

This online offer is not directed at children under an age of 18 years.

15. Contact

If you wish to contact us, please find us at the address stated in the Controller section.

To assert your rights and to notify data protection incidents please use the following link - Home - BKMS System

For suggestions and complaints regarding the processing of your personal data we recommend that you contact our data protection officer:

Robert Bosch GmbH
Auf der Breit 4
76227 Karlsruhe
E-mail: dpo.me@bosch.com

16. Changes to the Data Protection Notice

We reserve the right to change our security and data protection measures. In such cases, we will amend our Data Protection Notice accordingly. Therefore, please note the current version of our Data Protection Notice, as it is subject to change.

Date: 07.10.2025